CONSUMER AWARENESS
CONTENTS
• INSURANCE AND CONSUMER
• BRIEF INTRODUCTION TO THE CONSUMER PROTECTION ACT

• THE CONSUMER PROTECTION ACT, 1986
		CHAPTER – I PRELIMINARY
		1.	Short title, extent, commencement and application
		2.	Definitions
		3.	Act not in derogation of any other law
		CHAPTER – II CONSUMER PROTECTION COUNCILS
		4.	The Central Consumer Protection Council
		5.	Procedure for meetings of the Central Council
		6.	Objects of the Central Council
		7.	The State Consumer Protection Councils
		8.	Objects of the State Council
		8A.	The District Consumer Protection Council
		CHAPTER – III CONSUMER DISPUTES REDRESSAL AGENCIES
		9.	Establishment of Consumer Disputes Redressal Agencies
		10.	Composition of the District Forum
		11.	Jurisdiction of the District Forum
		12.	Manner in which complaint shall be made
		13.	Procedure on admission of complaint
		14.	Finding of the District Forum
		15.	Appeal
		16.	Composition of the State Commission
		17.	Jurisdiction of the State Commission
		17A.	Transfer of cases
		17B.	Circuit Benches
		18.	Procedure applicable to State Commissions
		19.	Appeals
		19A.	Hearing of Appeal
		20.	Composition of the National Commission
		21.	Jurisdiction of the National Commission
		22.	Power of and procedure applicable to the National Commission
		22A.	Power to set aside ex parte orders
		22B.	Transfer of cases
		22C.	Circuit Benches
		22D.	Vacancy in the Office of the President
		23.	Appeal
		24.	Finality of orders
		24A.	Limitation period
		24B.	Administrative Control
		25.	Enforcement of orders of the District Forum, the State Commission or the National Commission
		26.	Dismissal of frivolous or vexatious complaints
		27.	Penalties
		27A.	Appeal against order passed under section 27
		CHAPTER – IV MISCELLANEOUS
		28.	Protection of action taken in good faith
		28A.	Service of notice, etc.
		29.	Power to remove difficulties
		29A.	Vacancies or defects in appointment not to invalidate orders
		30.	Power to make rules
		30A.	Power of the National Commission to make regulations
		31.	Rules and regulations to be laid before each House of Parliament